Data Deletion Instructions

Last updated: July 10, 2026

OmniBiz AI ("OmniBiz") lets businesses connect their messaging channels and reply to customers with AI. This page explains how to delete data that OmniBiz holds — including data obtained through connected Meta accounts (Facebook, Instagram, WhatsApp) — and how long deletion takes.

Merchants — delete your data or account

If you have an OmniBiz account, you can remove data at any time:

  • Disconnect a channel — in the dashboard, remove a connected Facebook Page, Instagram account, WhatsApp number, or other channel. We stop processing that channel and delete its stored access credentials and associated Platform Data.
  • Delete conversations & leads — remove individual conversations, messages, or lead/CRM records from the dashboard.
  • Delete your whole account — request full account deletion (see below); we erase your account, connected-channel credentials, conversations, leads, product/ knowledge data, and the associated AI retrieval index.

End-customers — delete your data

If you messaged a business that uses OmniBiz and want your data removed, you have two options:

  • Contact the business you messaged and ask them to delete your conversation — they control it and can remove it from their dashboard.
  • Or email us directly (below) and we will locate and delete your data, or route the request to the relevant business.

Deletion via Facebook / Instagram / WhatsApp

If you remove the OmniBiz app from your Facebook or Instagram settings, or disconnect the channel, we treat this as a data-deletion request and delete the Platform Data we obtained through that connection. You can review and remove connected apps in your platform's settings (for Facebook: Settings & Privacy → Settings → Business Integrations).

How to send a deletion request

Email privacy@omnibizchat.com with the subject line"Data Deletion Request" and include:

  • Whether you are a Merchant or an end-customer.
  • Enough information to identify the data — e.g. your account email (Merchant), or the business you messaged and the platform/handle you used (end-customer).

What happens next

We acknowledge deletion requests promptly and complete verified deletions within 30 days. We may retain a minimal amount of data where required to meet a legal obligation or to resolve disputes; anything retained for those reasons is deleted once no longer needed.

Contact

Questions about deletion or your data? Emailprivacy@omnibizchat.com. See also ourPrivacy Policy.